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iSHINE - A Certification Program in Exceptional Customer Service
Customer Service Certification Program
Module 1 - Overview of Customer Service Certification (8:17)
Introduction to Customer Service Experience
Module 2 - Introduction to Customer Service Experience (9:43)
Benefits of Customer Service Excellence
Module 3 - Benefits of Customer Service Experience (15:01)
Characteristics of Exceptional Customer Service Representatives
Module 4 - Characteristics of Exceptional Customer Service Representatives (19:01)
Seven Organic Laws of Exceptional Service Experience
Module 5.1 - Seven Organic Laws of Exceptional Service Experience (14:19)
Module 5.2 - Seven Organic Laws of Exceptional Service Experience (14:29)
Beyond Customer Service Experience
Module 6 - Beyond Customer Service Experience (11:08)
Module 2 - Introduction to Customer Service Experience
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